Reference

Understand How rp4vip Handles Your Personal Information

This Privacy Policy sets out exactly what data rp4vip collects when you open an account, how we use it, and what controls you have over it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataClear data retention rulesContact us to make changes

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What This Policy Covers and Why It Applies to You

rp4vip Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with rp4vip, we collect the details you submit during registration — your name, contact information, and the payment method you choose to use, whether that is DANA, OVO, or GoPay. We also collect session data automatically: the device you used, your

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IP address, and which pages you visited. This data helps us verify your identity, process your transactions, and keep your account secure. We do not sell your personal information to third parties. Where we share data with payment processors — for example, when a DANA or
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GoPay transaction is being confirmed — it is shared only to the extent needed to complete that specific transaction. Data we hold is subject to our retention schedule, which is described in the trust section below. Access to your account and the services described here depends
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on local law and is available only where local law permits. If you are in Semarang or anywhere else in Indonesia, the same data rules apply to your account. We keep this policy updated when our practices change, and we will notify you through your registered
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contact detail when a material change is made.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is being used, our support team is the right place to start. We handle privacy requests separately from general account queries so your request gets to the right person without delay.

Live Chat Open the live chat window from your account dashboard to submit a privacy request directly. A support agent will log your request and confirm receipt.

Email Support Send your privacy query to our dedicated support address shown in your account settings. Include your registered contact detail so we can match your request to your account.

Account Settings Some data preferences — such as marketing communications — can be adjusted directly inside your account settings without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply layered security practices across your account, including SSL encryption on all data in transit and access controls that limit which internal teams can view your personal information. Cookies are used to keep your session active, remember your preferred payment method, and measure how the site is being used — you can manage cookie preferences through your browser settings at any time. We do not store full payment credentials; when you deposit via OVO or GoPay, the transaction is processed through the payment provider's own secure environment.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request deletion once that period has passed.

Cookie Controls

Cookies on rp4vip support session continuity and payment preference memory. You can block or delete cookies through your browser, though some account features may work differently as a result.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. We recommend keeping your contact detail up to date so account recovery works without friction.

Data Access Requests

You have the right to request a summary of the personal data we hold on your account. Submit the request via live chat or email and we will respond within the timeframe described in our policy.

Common Questions About Your Data and Privacy Rights

These are the questions we hear most often about how rp4vip handles personal information. If something is not covered here, reach out through live chat or email support and we will clarify directly.

We collect the information you submit during registration — name, contact detail, and preferred payment method. Session data like device type and IP address is also collected automatically when you log in.

We share payment data only with the relevant payment processor to complete your transaction. We do not sell or pass your wallet details to unrelated third parties for any marketing or commercial purpose.

We retain account data for a set period after closure as required by applicable rules. Once that retention period ends, you can submit a deletion request through your account support channel.

Yes. Submit a data access request via live chat or email support with your registered contact detail. We will compile and send a summary of the personal information held on your account.

Cookies remember your session and payment preferences, such as your last-used wallet. You can manage or block cookies in your browser settings, though this may affect how some account features behave.

Contact our support team immediately via live chat. We treat data concerns as a priority and will investigate, update you on findings, and take corrective steps where a problem is confirmed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions Apprp4vip App

Understand How rp4vip Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies, Security and Retention

Data Retention

Cookie Controls

Account Security

Data Access Requests

Common Questions About Your Data and Privacy Rights

01 What personal data does rp4vip collect when I open an account?

02 Does rp4vip share my DANA, OVO or GoPay details with anyone?

03 How long does rp4vip keep my account data after I close my account?

04 Can I request a copy of the personal data rp4vip holds on me?

05 How do cookies on rp4vip affect my privacy?

06 What should I do if I think my account data has been used incorrectly?

Privacy Policy

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